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Awash bank exam questions and answers

Awash Bank Customer Service Officer (Direct Sales Representative) Exam

Part 1: Verbal Test

Read the following passage and answer four questions below it.

In recent years, the popularity of e-commerce has skyrocketed. With the convenience of online shopping and the wide variety of products available, more and more people are opting to make their purchases online. This trend has had a significant impact on traditional brick-and-mortar stores, with many struggling to compete against their online counterparts. However, some retailers have successfully adapted to this changing landscape by implementing omni-channel strategies that seamlessly integrate their physical stores with their online platforms. By offering a seamless shopping experience across multiple channels, these retailers have managed to stay relevant and capture the loyalty of their customers.

Based on the above passage answer the following 4 questions

1. What has been the impact of the popularity of e-commerce on traditional brick-and-mortar stores?

2. How have some retailers adapted to the changing landscape caused by e-commerce?

3. What is the primary reason for the increasing popularity of e-commerce?

4. Which of the following best describes retailers who have implemented omni-channel strategies?

5. Select the correct form of the adjective to complete the sentence: "This is the _______ cake I have ever tasted."

6. Choose the word that best fits the sentence: "The flowers smell _______."

7. Choose the correct form of the verb to complete the sentence: "The children _______ in the playground."

8. Choose the correct adjective form to complete the sentence: The bank's interest rates are ________.

9. The bank manager ________ the new customer's application.

10. Choose the correct verb form to complete the sentence: The bank's profits ________ last year.

11. Select the correctly punctuated sentence:

12. Choose the correct verb form: "She ____ to the party last night."

13. Identify the correct sentence:

14. What is the antonym of "generous"?

15. Identify the grammatically correct sentence:

16. Choose the word that best fits the sentence: "The __________ sky signaled the approaching storm."

17. Select the correct spelling:

18. Choose the word that best fits the sentence: "The aroma of freshly brewed coffee filled the ________."

19. Below is given alternatives to the italicized and underlined part of the following sentence.  Choose the correct alternative which may improve the sentence.
If the room had been brighter
, I would have been able to read for a while before bed time.

20. Rearrange these parts which are labelled P, Q, R and S to produce the correct sentence. Choose the proper sequence.

When he

P :did not know
Q :he was nervous and
R :heard the hue and cry at midnight
S :what to do
The Proper sequence should be:

Part 2: Quantitative Test

21. On dividing a number by 5, we get 3 as remainder. What will the remainder when the square of the this number is divided by 5 ?

22. (12 + 22 + 32 + … + 102) = ?

23. A library has an average of 510 visitors on Sundays and 240 on other days. The average number of visitors per day in a month of 30 days beginning with a Sunday is:

24. The product of two numbers is 9375 and the quotient, when the larger one is divided by the smaller, is 15. The sum of the numbers is:

25. What is the two-digit number?

I. The difference between the two digits is 9.
II. The sum of the digits is equal to the difference between the two digits.

The question given above consists of  two statements numbered I and II given below it. You have to decide whether the data provided in the statement(s) is / are sufficient to answer the given question. Read the both statements and choose the most appropriate answer.

26. A and B invest in a business in the ratio 3 : 2. If 5% of the total profit goes to charity and A's share is Birr. 855, the total profit is:

27. A and B started a business in partnership investing Birr. 20,000 and Birr. 15,000 respectively. After six months, C joined them with Birr. 20,000. What will be B's share in total profit of Birr. 25,000 earned at the end of 2 years from the starting of the business?

28. 10 women can complete a work in 7 days and 10 children take 14 days to complete the work. How many days will 5 women and 10 children take to complete the work?

29. A train speeds past a pole in 15 seconds and a platform 100 m long in 25 seconds. Its length is:

30. A bank offers 5% compound interest calculated on half-yearly basis. A customer deposits Birr.1600 each on 1st January and 1st July of a year. At the end of the year, the amount he would have gained by way of interest is:

31. The least perfect square, which is divisible by each of 21, 36 and 66 is:

32. If Capture and Capture2, then the value of Capture3 is:

33. If 20% of a = b, then b% of 20 is the same as:

34. A man took loan from a bank at the rate of 12% p.a. simple interest. After 3 years he had to pay Rs. 5400 interest only for the period. The principal amount borrowed by him was:

35. If Birr. 782 be divided into three parts, proportional to 1 div 1by2 : 1 div 2by3 : 1 div 3by4, then the first part is:

36. Three pipes A, B and C can fill a tank from empty to full in 30 minutes, 20 minutes, and 10 minutes respectively. When the tank is empty, all the three pipes are opened. A, B and C discharge chemical solutions P,Q and R respectively. What is the proportion of the solution R in the liquid in the tank after 3 minutes?

37. In a group of 6 boys and 4 girls, four children are to be selected. In how many different ways can they be selected such that at least one boy should be there?

38. The average monthly income of P and Q is Birr. 5050. The average monthly income of Q and R is Birr. 6250 and the average monthly income of P and R is Birr. 5200. The monthly income of P is:

39. A person takes a loan of Birr. 200 at 5% simple interest. He returns Birr. 100 at the end of 1 year. In order to clear his dues at the end of 2 years, he would pay:

40. Speed of a boat in standing water is 9 kmph and the speed of the stream is 1.5 kmh. A man rows to a place at a distance of 105 km and comes back to the starting point. The total time taken by him is:

Part 3: Job Specific Questions

41. Which of the following is most likely to be a result of competition?

42. What can employees do to help provide good service to customers?

43. Which of the following is an appropriate attitude for the salesperson to have toward customers complaints?

44. Into what two categories can wants be divided?

45. What is a factor that affects a business's selection of policies to guide its operations?

46. Which of the following is an example of current liabilities that a business should include in its balance sheet?

47. Which of the following is an example of factual information?

48. Which of the following has inelastic demand?

49. Which of the following is the best approach to solving most problem situations:

50. Admitting that you made a mistake can be difficult because making a mistake is so

51. Which of the following techniques helps to build trust in negotiations?

52. One of the most important ingredients for improving your human relations skills is

53. What does the term "value proposition" refer to in sales?

54. How do you handle a situation where a customer presents a complex problem that requires research or consultation with other teams?

55. How can you demonstrate professionalism in your interactions with customers?

56. Which of the following is an effective communication skill for sales representatives?

57. Why is it important to maintain confidentiality and privacy when handling customer information?

58. How can you effectively communicate complex banking terms and concepts to customers?

59. Which of the following is an appropriate way to address a customer in a formal email?

60. How would you handle a situation where a customer's request falls outside your area of expertise?

This Awash bank exam questions and answers is a previous questions that the Awash bank provided and we solved this problems and presented to you with its answers.

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